oa South African Journal of Information Management - Integrated service delivery to communities : from model to prototype

Volume 8 Number 3
  • ISSN : 2078-1865
  • E-ISSN: 1560-683X



In response to the urban-rural digital divide in South Africa, various public and private sector initiatives related to information and communication technology (ICT) have been launched to counteract the disparities that characterize such a divide. Most of the initiatives have simply been attempts to introduce more ICT infrastructure to rural areas. To a lesser extent, some have also incorporated elements of computer training, and also actions aimed at using ICTs to promote types of education or information provision in rural areas. Longterm sustainability is probably the most critical issue facing rural communities in Africa. Research and pilot studies are needed to provide information on how to make such rural ICT-related development actions work optimally for communities and which also address their social needs. Therefore the objectives and main purpose of this research project was to provide solutions on how a management system could be used as a means of improving the quality of operations and service delivery by community centres through defined guidelines, templates, content and information management. This study involved the development and testing of an interactive, multimedia management system or tool in support of the staff and management of community centres, in the rural areas of South Africa. This would hopefully assist staff members of community centres to provide a better service to the community and contribute towards improved business results for the centres, which could lead to their long-term economic sustainability.

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