oa South African Journal of Information Management - Management of business records in Tanzania : an exploratory case study of selected companies

Volume 8 Number 3
  • ISSN : 2078-1865
  • E-ISSN: 1560-683X



Building on the records life-cycle concept the research explored business records management practices in nine exporting companies in the Iringa region of Tanzania. Various records management models were examined and a hybridized records life-cycle theory was proposed and used as the framework for the investigation. The study used interviews protocols and observations schedules to collect primary data from nine exporting companies in the Iringa region. The empirical part of the study revealed that business records in both electronic and paper formats were not adequately managed through their entire life span. There was an urgent need for the management of business records throughout their life-cycle in order to support strategic business objectives and preserve corporate memory.

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