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n Innovation : journal of appropriate librarianship and information work in Southern Africa - Knowledge management in law firms in Botswana : beyond knowledge acquisition and sharing processes

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Abstract

This article investigates the knowledge acquisition and sharing processes in law firms in Botswana. It also examines the barriers to the knowledge management processes and suggests innovative ways in which these processes may be enhanced. The findings from a survey and qualitative study of 217 law firms in Botswana revealed that improvement in leadership, people related issues, culture, management style, structure, reward systems and information technology will enhance the knowledge management processes in these firms. The article recommends an innovative and integrated knowledge management process in law firms in Botswana and creates an awareness of knowledge management processes in small professional service firms.

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/content/innovation/2014/49/EJC164657
2014-12-01
2016-12-08
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