n Innovation : journal of appropriate librarianship and information work in Southern Africa - The information behaviour of managers in the Msunduzi Municipality's business units

Volume 2015, Issue 51
  • ISSN : 1025-8892



This article investigated the information behaviour of level four managers in the Msunduzi Municipality. Two research questions were addressed: 1) What are the information needs of managers? 2) How do managers meet these needs? A quantitative approach was adopted in which a self-administered questionnaire was used to collect data from 56 managers. The key findings revealed that managers require information mainly for keeping abreast of developments in their fields, broadening their knowledge bases and for decision-making. The information seeking patterns of managers revealed that a significant amount of time is devoted to actively searching for information; they prefer searching for information themselves, as opposed to engaging intermediaries; libraries are minimally used; and that managers tend to accumulate information which may be tapped into when the need arises.

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