n International Retail and Marketing Review - A discussion of the influence of employee satisfaction on customer service levels
|Article Title||A discussion of the influence of employee satisfaction on customer service levels|
|© Publisher:||MC Cant|
|Journal||International Retail and Marketing Review|
|Author||M.C. Cant and M.L. Van Scheers|
|Publication Date||Aug 2008|
|Pages||1 - 8|
The study examines the influence that retail store price levels and salesperson service characteristics have on store customers' repurchasing behaviour. Please note that the quality of the products sold at the retailer does not form part of the trade-off options that customers are presented with.
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