1887

n International Retail and Marketing Review - A discussion of the influence of employee satisfaction on customer service levels

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Abstract

The study examines the influence that retail store price levels and salesperson service characteristics have on store customers' repurchasing behaviour. Please note that the quality of the products sold at the retailer does not form part of the trade-off options that customers are presented with.

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/content/irmr/4/2/EJC47039
2008-08-01
2016-12-04
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