n Without Prejudice - A compliance paradigm shift : financial law

Abstract

The Financial Services Board (FSB) has been given an unequivocal mandate by National Treasury to introduce Treating Customers Fairly (TCF) as a key mechanism to drive the policy priority of ensuring consumer protection though strengthened market conduct regulation. To this end, in March 2011 the FSB published a roadmap for the implementation of a TCF programme. The target implementation date is the first quarter of 2014.