n Without Prejudice - Don't exceed my expectations! : management
|Article Title||Don't exceed my expectations! : management|
|© Publisher:||JetBlue Publishers (Pty) Ltd|
|Publication Date||May 2008|
|Pages||32 - 33|
Have you ever filled in a customer satisfaction survey? The ones where you tick the box that best describes the service or value received? They come with a promise that it "helps us to improve our performance." I suspect it only really helps to give the illusion that the cold-hearted, anonymous corporate edifice actually gives a damn.
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