n Journal of Contemporary Management - Leveraging the human factor for successful project outcomes

Abstract

This article focuses on various people problems that project managers encounter ranging from the team members having a functional management loyalty, to having the inappropriate staff for a project. The article then looks at the key competencies required by project managers to manage successful outcomes.

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The article looks at the restructuring and realigning of the Protea Emergency Service call centre as a project. Various solutions to these problems are proposed and a framework of skills and competencies required by the project manager in order for him/her to make a success of the project are discussed. The article also touches on the importance of leadership as one of the skills that a project manager requires. An assessment of the skills that the Protea Emergency Service project manager used and the identification of skills and competencies that were lacking are also addressed.