n Journal of Contemporary Management - Information technology : management issues in the execution and termination phases of outsourcing contracts
|Article Title||Information technology : management issues in the execution and termination phases of outsourcing contracts|
|© Publisher:||Prof. Marthie Grobler|
|Journal||Journal of Contemporary Management|
|Author||D. Coetzee and N. Lessin|
|Publication Date||Mar 2006|
|Pages||13 - 29|
|Keyword(s)||Execution phase, Information technology, Information technology outsourcing, Management issues and Termination phase|
This article concerns the investigation of management issues in the execution and termination phases within information technology outsourcing (ITO) contracts. The ITO life cycle is used as the flow structure for the investigation. The user expectations that occur in the execution and termination phases of the ITO life cycle are identified. The Coetzee solution framework is used to ensure that the identified management problems are addressed in a structured approach. The execution and termination phases of the ITO life cycle, with its expectations and problems, are discussed in the context of the solution framework.
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