n Journal of Contemporary Management - The science of service management and engineering : an analysis from within an African context
|Article Title||The science of service management and engineering : an analysis from within an African context|
|© Publisher:||Prof. Marthie Grobler|
|Journal||Journal of Contemporary Management|
|Publication Date||Jan 2007|
|Pages||30 - 45|
|Keyword(s)||Global services econom, ICT skills, Information and computer technology, Science of services management and engineering, Services management, SSME and SSME in Southern Africa|
The Science of Service Management and Engineering (SSME), as an emergent discipline, has its roots embedded within the fertile grown of a global services economy. In this paper an attempt is made to gain clarity as to the "SSME" concept and the implications thereof within an African context, with specific reference to the role of academic institutions as innovative thought leaders.
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