Journal of Contemporary Management - Volume 6, Issue 1, 2009
Volume 6, Issue 1, 2009
Source: Journal of Contemporary Management 6, pp 375 –389 (2009)More Less
With the explosion of digital crime, science becomes more frequently applied in court. Criminals are exploiting the same technological advances that have helped Law Enforcement to progress; these exploits are often at the expense of businesses. The purpose of the article is to make business managers aware of the intricate relationship between business, science and the law.
Businesses are regularly the target of digital crime and should be proactive in their forensic readiness. Scientists often present the evidence themselves, and need to be comfortable explaining technical principles to non-technical individuals. The legal system need to fairly arbitrate crime and presented evidence, integrating both business and scientific principles to ensure a fair ruling. It is necessary to bridge the gap between these disciplines to ensure the successful presentation of digital evidence in court.
Digital Forensics is a contemporary management issue that should be embraced as vantage point within the business world. It is not only IT specialists that can be called to testify on digital incidents in a court of law, but any manager or senior employee and these individuals should be adequately prepared for this. Business, science and law should therefore find a compromise to ensure that the presentation of digital evidence in court benefits all the disciplines involved.
Source: Journal of Contemporary Management 6, pp 390 –408 (2009)More Less
According to Desmet, Van Dierdonck and Van Looy (2003:40) a survey of German and Belgium executives revealed that "over 90 per cent of all manufacturing companies believe the development of services is crucial for maintaining and improving their competitive position". Seen in the context of a predominately global services economy many manufacturing institutions view services as a means for increasing their revenue stream and gaining a competitive advantage in the marketplace. As a consequence servitization within the manufacturing industry is gaining in momentum. A brief review of the existing servitization literature, however, reveals that few research studies have been undertaken to determine the management implications involved. A literature study was therefore undertaken to gain a theoretical insight into the management processes involved. With the insights gained from the literature research serving as background and as a source of reference, a research study of the servitization process, at a small to medium sized South African manufacturing enterprise, was undertaken. Some of the more pertinent findings emanating from this research study are presented in this paper. It is stressed that this study is restricted in context, scope and content in that it serves as a precursor to a far more in depth study to be undertaken during 2010.
Author M. Roberts-LombardSource: Journal of Contemporary Management 6, pp 409 –429 (2009)More Less
The biggest challenge facing the South African retail travel trade over the past ten years has been the recruitment and retention of customers. A primary reason for this is that human interaction in the retail travel trade is becoming less frequent. In order to be more customer focused, marketers should provide exceptional performance in quality, delivery, and cost competitiveness. The purpose of this article is to indicate the current status of the retail travel trade in South Africa's customer relationships and to provide recommendations to the trade regarding the improved application of the principles of relationship marketing. The target population for this study was 310 travel agencies of which 175 managers and / or owners participated through personal interviews in the completion of questionnaires. The findings of the study indicate that the owners and managers of travel agencies must create an environment which is more accessible for the critical interaction with customers. The loyalty of customers can be increased when customers are provided with the opportunity to share their experiences and comments with the retail travel trade in an interactive manner.
For the purpose of this article the term "retail travel trade" refers to all travel agencies registered with the Association of South African Travel Agents (ASATA). The terms "retail travel trade" and "travel agency / travel agencies" will be used interactively throughout the article.
Source: Journal of Contemporary Management 6, pp 430 –440 (2009)More Less
The ever-increasing residents' demands and serious incidences of violent protests against poor service delivery standards pose a challenge in municipalities. Poor service delivery causes violent protests, and at the same time huge damage to public properties. Thus, it becomes a challenge to the councillors and employees in municipalities to practice and implement the policy frameworks, such as 'Batho Pele' principles beyond 'across the counter' service.
'Batho Pele' Principles are regarded as the answer to address the impatience and protests that could result from the failures of municipalities around fulfilling the promises of social and economic development in broader context. Consequently, this article aims to propose that 'Batho Pele' principles should be used and followed in municipalities as a broader strategic mechanism to enhance community participation and accountability.
Entrepreneurship training and job creation in South Africa : are tertiary institutions filling the gap?Author A.A. NdediSource: Journal of Contemporary Management 6, pp 441 –462 (2009)More Less
Injustices, prejudices and other developments in the history of a group may disrupt their social cohesion leading to a vicious circle trapped in poverty. In South Africa, for many decades, black people experienced an oppressive white minority regime that implemented segregationist policies. In 1994, a first black president from the African National Congress (ANC) was elected and there were high hopes that the new dispensation would create a better South Africa for all. Various ANC governments since then have adopted many economic programmes with the aim to halve poverty and unemployment by 2014 - especially among the historically disadvantaged individuals (PDI). In 1994 the ANC adopted the Reconstruction and Development Programme (RDP) as a policy framework to guide in transforming South Africa from a divided society to one that provides equal opportunities for all its citizens. The main principles of the RDP were to meet the people's basic needs; to develop the country's human resources; to build the economy; and to democratize state institutions and society. In 1996, according to many commentators, many of the RDP's targets were as yet unrealised.
Two years later, in 1996, the ANC adopted a plan known as the Growth, Employment and Redistribution (GEAR) a macroeconomic strategy for rebuilding and restructuring the economy in line with the main principles of the RDP. Where the RDP had promised basic services for all, GEAR promised public-private sector partnerships based on cost recovery. It is estimated that almost a million jobs were lost to GEAR and South Africa's unemployment rate is now estimated at almost 50 per cent among young people. During the same period, two new initiatives, Black Economic Empowerment (BEE) and thereafter Broad Based Black Economic Empowerment (BBBEE), designed to correct the imbalances of the past by targeting those who are entering the job market for the first time, were launched. On 6 February 2006, during a media briefing, Deputy President Phumzile Mlambo-Ngcuka announced a background document, a catalyst for Accelerated and Shared Growth Initiative-South Africa (ASGISA), with the objective of supporting previous programmes in the effort to halve poverty and unemployment by 2014.
It can thus be seen that the problem of poverty alleviation and unemployment remain the primary concerns of various initiatives that have been developed since 1994 by ANC governments. This article aims to make a contribution to official initiatives that strive to tackle the issue of unemployment among young graduates. In so doing it highlights the role of higher learning institutions in the process. The paper also discusses the fact that universities have thus far failed to make a significant contribution to the implementation of government policies on job creation. Finally the article posits a strategic framework for effective and efficient programmes on job creation among youth graduates.
The first part of this paper provides the key rationales of this contribution. The second part explains the concept of entrepreneurship, the characteristics of entrepreneurs, and the development of the discipline during the last decades, while the third part of the discussion turns to the contribution of entrepreneurship in job creation in USA, showing how the same process could be implemented in South Africa. Finally a strategic framework for an effective and efficient job creation and unemployment reduction in South Africa is suggested.
Exploring HR perspectives on succession planning as retention aid for engineering professionals : the case of SADRI in 2007/08Source: Journal of Contemporary Management 6, pp 441 –462 (2009)More Less
Succession planning is a key talent management initiative. It plays an important role in ensuring that critical skills are available at all levels throughout the organisation, so that the organisation can achieve a competitive advantage. Succession planning ensures the bench strength of the organisation and integration between the employees' skills and the organisation's strategy, thus making provision for its performance in the long run. This study reports on HR's perspectives on succession planning as a retention aid for engineering professionals in the South African defence-related industries in 2007/08, which were found to be in a declining life cycle. The study was undertaken to examine what practical methods organisations were employing to retain engineering staff in light of the current skills shortage, particularly in the fields of science, engineering and technology in South Africa.
The influence of occupational status, income and academic qualifications on the relationship intention of South African short-term insurance clients : an exploratory studySource: Journal of Contemporary Management 6, pp 471 –489 (2009)More Less
Building long-term relationships with clients benefit businesses in many ways. However, clients do not necessarily want to establish long-term relationships with businesses. The objective of this research was to establish whether clients with different occupational status, income and academic qualifications display significant differences between the five relationship intention constructs of involvement, expectations, forgiveness, feedback and fear of relationship loss. A non-probability sample of 114 clients of a short-term insurance broker completed self-administered questionnaires. Findings indicate that, for a sample of high relationship intention clients of the insurance broker (including retirees, economically active clients, different income category clients and clients with different educational profiles) no practically significant differences were found on any of the relationship intention constructs.
Author A. NicolaidesSource: Journal of Contemporary Management 6, pp 490 –501 (2009)More Less
African businesses face major challenges in regard to their operational practice and ethical conduct free of corruption if they wish to become self-sustaining. It is imperative that they avoid any behaviour which is narcissistic in nature and which is based on the ethic of self-preservation and individualism. What is needed, are ethics codes based on sound ethical philosophies such as ubuntu. Furthermore, it is essential to include all employees in the decision-making process and to empower them so as to ensure good workplace practices. Initiatives must be put into place as a matter of urgency so as to make ethics training a reality in all business ventures. For success to result in ethical practice endeavours, the buy-in of management is nonnegotiable. Senior managers must be assigned to assist employees to integrate ethics into the everyday operation of every business, and to serve as role-models for acceptable conduct. Ethics codes, which serve as yardsticks for employee behaviour, must be drawn up and revised as often as possible. Only in this way can African business arrive at the desired destination of global competitiveness.