n Journal of Contemporary Management - Private public sector administrative executive : dichotomy or synergy?




The administrative management profession has been characterised recently by a paradigm that revolves around rapid and far-reaching changes in information and communication technology (ICT) developments. This led to an electronic economy (e-economy), driven by so-called e-commerce that inevitably resulted in a move away from the building of capital structures to e-environments. These are driven by the management of e-capturing, e-processing, e-storing and retrieval of e-information, as opposed to the management of manual administrative processes. Administrative management operations therefore centre more on knowledge work interfaced by ICT where innovation is a turnkey strategy of globalisation and international benchmarking.

The restructuring of the program and qualifications mix (PQMs) in the Higher Education sector has to address a comprehensive, industry aligned vocational program for management of the information administration profession irrespective of whether it serves the private or public sector. The investigation assesses existing dichotomies and / or synergies and subsequently aims to align it to relevant key performance indicators (KPIs). It has been structured into a generic conceptual model that can serve as a guideline for the present recurriculation of administrative management programs. The core strengths revolve around a strong focus on ICT interfacing, service delivery, managerial dimensions, multi-disciplinary, multi-skill approaches and research capabilities.


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