South African Journal of Information Management
The purpose of the South African Journal of Information Management (SAJIM) is to publish high quality, peer reviewed articles four times a year in numbered issues. The fact that the journal is published only in electronic format makes the full use of hypertext and hypermedia applications possible.
Disciplines included are, inter alia, Knowledge management, Record management, Strategic management, Information economy, Records management, Information systems management, Data mining, Data warehousing, Relevant applications of information technology.
|Coverage||Vol 1 Issue 1 Jun 1999 - current|
Department of Higher Education and Training (DHET)
Background: Urbanisation has put enormous strain on the limited resources and services provided by city management. This means that the city must find new ways to manage their resources more effectively. One option is to collect data in a smart city from the citizens in order to make better decisions about resource management.
Objectives: The aim of this study was to provide a participatory crowdsourcing incentive model that can be used by the city of East London, South Africa, to collect information continuously from citizens in order to improve public safety in the city.
Method: This study made use of a quantitative approach to gather and analyse data. Data were collected using a questionnaire sent to all 91 East London citizens who had registered on the project website. The response rate was 81.3%.
Results: A model was proposed that can be used by the city to increase the participation rate of citizens in smart city projects. Three factors: intrinsic, internalised-extrinsic and extrinsic, were identified as central to the incentive model.
Conclusion: The recommendation of the study is that city management can use the crowdsourcing participatory incentive model to ensure citizen participation in smart city projects.
Background: Higher education is increasingly making use of information and communication technology (ICT) to deliver educational services. Young adults at higher educational institutions are also making use of ICTs in their daily lives but are not taught how to do so ethically. Software piracy, plagiarism and cheating, while making use of ICTs, are the most common ethical dilemmas that will face digital natives.
Objective: The purpose of this article was to investigate information ethics of young adults at a higher education institution in the Eastern Cape Province of South Africa.
Method: This study made use of a positive, quantitative survey approach. A closed-ended questionnaire was distributed to a group of 312 first-year students, who had registered for a computer literacy class. A response rate of 69.2% was recorded, resulting in 216 students participating in the study. The results were analysed using descriptive and inferential (t-tests) statistics in SPSS V22.
Results: The results indicated that plagiarism is a problem among first-year students, and elements of authorship should be included in the curriculum. Students understood what software piracy was but did not think it was wrong to copy software from the Internet. Finally, the students understood that cheating, while making use of technology, is wrong and should be avoided.
Conclusion: The recommendation of the study then is that information ethics must be included in the undergraduate curriculum in order to prepare students to deal with these ethical problems.
Background: Despite increasing importance of the use of Business Intelligence (BI) as a technology-driven process for giving decision support, the success or failure of BI has not been investigated fully in South Africa. BI is not well understood because of an absence of documented proof of its practice.
Objectives: This study was intended to investigate BI and identify the moderating and mediating effects of user satisfaction on the relationship between system quality, information quality and service quality on the one hand and perceived net benefits on the other in South Africa.
Methods: The quantitative methods approach was predominantly used in this study. A total of 211 responses were obtained from a random sample of 250 BI users throughout South Africa. A semi-structured online survey questionnaire was used to collect the data, and correlation and multiple regression analyses were used to analyse it.
Results: It was found that user satisfaction mediates the relationship between perceived net benefits and system quality and service quality. It also moderates the effects of system quality and service quality on perceived net benefits. Information quality is not related with user satisfaction and perceived net benefits.
Conclusion: The implication of the results is that system quality and user satisfaction should be enhanced and maintained to achieve perceived positive net benefits in order to make the BI system more effective and efficient.
Background: Marketers are interested in taking advantage of the capabilities of social mediabased brand communities to develop long-term relationships with their customers. This research investigated the usage of a South African Facebook page to understand user attitudes and attendant pressures on users related to social norms and user loyalty.
Objectives: The research investigated the extent to which perceived value, service quality and social factors influenced the customer’s intention to continue using a global motor vehicle firm’s social media-based online brand community (OBC).
Method: We used an online voluntary survey to collect data from social media-based brand community members. In total, 303 responses were collected over a period of 4 weeks from a population of 3100 members. We analysed the relationship between trust, perceived responsiveness, perceived usefulness, perceived ease of use, social norms and the members’ intention to continue using the firm’s OBC. 293 usable observations were subjected to descriptive, correlation and regression analysis.
Results: The age of the respondents varied from 18 to 58 years with a mean age of 32 years. Of these, 60% were men and 40% women. About 86.7% of the respondents reported having at least some form of tertiary education. The results of the multiple regression analysis indicate that service quality factors such as trust (25.5%) and social influence factors such as social norms (12.5%) explain a greater part of the variance in OBC continuance intention compared with utility factors such as perceived usefulness (18.2%). The effects for responsiveness and ease of use were not statistically significant.
Conclusion: Social media-based brand communities are playing an important role in enhancing the overall trust relationship, value offering, sociality, knowledge and information sharing between customers and firms. Practitioners should note that the loyalty of customers using a firm’s social media-based brand community is still associated with customers’ historical trust in the branded goods or services, and real-world relationships with the firm and brand community members.
Background: In Tanzania, poultry farming plays an important role in improving rural livelihoods and contributes to the national economy. Promoting utilisation of poultry management information can support farmers in making good decisions and translate into efficiency in poultry production.
Objective: Being part of a PhD project, this study assessed the utilisation of poultry management information among farmers in three rural districts of Tanzania. The objective was to establish the extent of information use, types of information used, the constraints faced by farmers in using information and the strategies used by information providers to ensure farmers use the information.
Method: Quantitative and qualitative data were collected using questionnaires, focus group discussions and interviews. Quantitative data were analysed using the SPSS© software, and the meaning of qualitative data was established using content analysis.
Results: The findings revealed that most of the farmers used poultry management information. Information on disease control, poultry protection and markets was the most used. Information on poultry production and hatching were the least used. Poultry farmers faced various challenges in the course of using poultry management information. Most of the challenges were linked to poverty, ignorance and limited literacy.
Conclusion: The study concludes that farmers in the surveyed communities had limited skills on utilising information. The findings necessitate a need for information providers to ensure that farmers are well informed of the benefits of utilising information. It is recommended that imparting skills for information use be considered as part of information provision in rural communities, as it would facilitate use of information.