Journal of Management & Administration - latest Issue
Volume 2016, Issue 2, 2016
Author Enslin van RooyenSource: Journal of Management & Administration 2016, pp iii –iv (2016)More Less
The Journal of Management and Administration (JMA) is published by the Management College of Southern Africa’s Graduate School of Business - Mancosa [GSB]. As part of our commitment to sustainable development and growth in conscious alignment with the millennium development goals, MANCOSA plays a leading role in contributing to the corpus of the knowledge economy. Our programme offering is reflective of this quest, and emphasis is placed on teaching, generating and publishing research which is relevant and appropriate to current global and local issues.
An investigation into the effectiveness of the performance management system at Broker Insurance Risk Services SASource: Journal of Management & Administration 2016, pp 1 –41 (2016)More Less
When implemented correctly Performance Management (PM) is a vehicle which can assist organisations in improving the overall company performance and facilitate the achievement of strategic goals. PM is multifaceted and inherently integrated into other management disciplines. Despite past research establishing that PM can improve productivity and organisational performance, the extant literature reveals that establishing an effective Performance Management System (PMS) remains a considerable challenge for numerous organisations. There is inadequate empirical research on the practical considerations and challenges that may be encountered and consequent to address the implementation difficulties is inadequate. Other researchers have termed this as the PM science-practice gap, where theoretically the PM model or approach may be sound, however failure occurs at implementation level. The research study increases PM knowledge by providing a holistic account of aspects to take into account and strategies regrading when to implement a PMS in order for the system to produce the desired results.
The study investigated the effectiveness of the Broker Insurance Risk Services South Africa (BIRSSA) PMS. More specifically, the purpose of the research study was to evaluate the PMS experiences of the managers and employees. In addition, the study investigated the factors that hinder and those which enable an effective PMS. The research study was limited to a single organisation and a qualitative case study approach was followed. The main data collection tool was semi-structured and open-ended interviews were used. A purposive sampling strategy was used to increase the depth and value of the information obtained. The data collected was analysed using thematic analysis. The findings support the position that PM cannot be implemented in isolation and a comprehensive approach must be adopted to ensure the success of the system. The significance of the interrelatedness and interdependence of PM to other areas is often underestimated and misjudged. The research study concluded that there are various factors that have a significant impact on the BIRSSA PMS effectiveness, namely the People (Human), the PM Processes and PM System Design and Organisational Systems Integration factors. The study goes further and identifies appropriate practical solutions to address the shortcomings of the BIRSSA PMS.
The impact of organizational level and annual income on the emotional intelligence and leadership of managerial personnelSource: Journal of Management & Administration 2016, pp 42 –64 (2016)More Less
The business world is always changing and emotions are becoming an important aspect of the working relationship. Having emotional intelligence increases ones chances of being more accepted by teams and considered for leadership positions. The basic objective of this research study is to analyze different behaviours of the manager at different levels of the organization and its impact on the emotional intelligence and the leadership behaviour of the manager. It also aimed at determining the dimension of emotional intelligence – self-awareness, self-regulation, self-motivation and social competence which is influenced by annual salary and in addition the impact of annual salary on the leadership behavior of the managers.
Source: Journal of Management & Administration 2016, pp 65 –83 (2016)More Less
The study sought to find out the sources and access to funding for entrepreneurs, with the specific focus on micro-finance. A combination of qualitative and quantitative research methodologies was used. Interviews, based on a structured questionnaire were used to gather primary data from thirty (30) respondents. The study provided insights into the environment of credit granting, and into the dynamics of operating a microfinance business. The findings indicate that credit is made available in 100 percent of the cases where small business owners are involved, in 97 percent of the cases where informal traders are involved and in 60 percent of the cases involving emerging entrepreneurs. It also transpired that, the full amount of the loan applied for is advanced in 97 percent of the cases. In 80 percent of the cases, the literacy level of potential clients does not affect the turnaround of loan applications, because potential clients understand the criteria for receiving a loan. The study recommends improving methods of communicating the availability of credit and creating partnerships with stakeholders.
Source: Journal of Management & Administration 2016, pp 84 –104 (2016)More Less
Government departments embraced the utility of evolving technologies globally. The utilisation of social networks in the public sector is regarded as essential to promote the effectiveness and efficiency in delivering of services to citizens. Social networks assist organisations in pushing barriers and exploring new ideas. This creates a platform for organisations to regenerate, assign collective intelligence, enhance collective knowledge and sharpen strategic focus that helps to increase the productivity levels of employees.
This paper explored the non-technical factors influencing access to social network infrastructure in South African government departments. The study was conducted in five (5) national government departments and the focus was to understand the perception of employees on challenges they perceive as limitations to social networks access.
The study employed the qualitative research method, within which data was gathered from managers and administrative employees, using open-ended questionnaires, interviews and online questionnaires. Content analysis was used in the analysis of the data, to understand the non-technical factors, which influences access to social networks infrastructure in public sector. Funding, lack of skill-set, infrastructure constraints, government structure and lack of regulatory framework were found to be critical to the access and use of social networks in government departments.
Making practical use of Maslow’s Hierarchy of Needs theory to motivate employees : a case of Masvingo PolytechnicAuthor Jabulani JonasSource: Journal of Management & Administration 2016, pp 105 –117 (2016)More Less
Motivation is one of the most critical variables in improving productivity, revving up performance, gaining sustainable competitive advantage and attaining organisational objectives at minimal cost. It is a rather subtle, means which is often relegated to the periphery and left to play second fiddle to other techniques like formal authority, charisma, rewards and punishment: It is indeed a key factor in management which is often overlooked. The importance of motivation in any organisation in Zimbabwe and the world over cannot be over-emphasised. The tight liquidity crunch that the country is going through creates greater demand for public services against a diminishing revenue base. Motivation thus becomes an indispensable way of improving productivity with limited financial strain. Many theories have been propounded and research has been carried out on motivation. It is the apparent void in practical recommendations especially in the public sector that creates a platform for further research.
This study was premised on assessing the practical use of Maslow’s hierarchy of needs theory in motivating employees at Masvingo Polytechnic. The study took careful consideration of the influence of individual differences of employees in applying the theory. In this light, the study used a deductive approach where a qualitative survey was carried out among employees at the said institution. The survey aimed at getting employee responses on what they felt were the best factors that motivated them as employees. The study revealed that motivation in general is an essential feature in enhancing productivity and that Maslow’s theory can be applied very well in motivating employees. It further exposed that the hierarchy is not cast in stone; employees on one level may have needs at different levels of the hierarchy.
Innovative approaches in teaching and learning : the adoption of game-based learning with information systems undergraduate first year studentsSource: Journal of Management & Administration 2016, pp 118 –141 (2016)More Less
This research paper addresses the question pertaining to the adoption of gamification in education. The introduction of game-based learning may be regarded as one of the new ways of enhancing teaching and learning. This research paper focuses on confronting the issue of unprepared students in universities and using innovative teaching approaches to generate interest from the students in the process of learning. This research paper is significant as most students in universities are underprepared for university education. This paper does not address the cause of unpreparedness of students for university in-depth, instead it focuses on the fact that most students, including those who are underprepared, are fascinated with playing games. In this paper, data was collected firstly through experimenting using a non-digital game (crossword puzzle game) as part of student assessment, and secondly through the use of a self-administered questionnaire. The research findings revealed that students have an interest in using gamification as part of an innovative way of learning and as assessment tool. Furthermore, the outcomes of this paper may be used as a justification for adopting gamification as part of teaching and learning using innovative approaches.
Source: Journal of Management & Administration 2016, pp 142 –172 (2016)More Less
Public sector organisations are beset with challenges of dysfunctional cultures, characterized by lower effectiveness and efficiency, relative to their counterparts in the private sector. The purpose of the study was to identify ways in which public sector organisations can effectively create strategic cultures. The goal is to make the public sector less expensive and more efficient and to change the culture from bureaucracy, complacency and entitlement towards initiative and empowerment. The constructivist paradigm was adopted for the study, and an interpretive-deductive research design of observing the norms at Bulawayo Polytechnic was used to obtain a possible explanation of the dysfunctional culture. Purposive sampling was used to select a sample that by design allowed capturing a wide range of cultural norms, values and beliefs. Interviews, questionnaires, culture walks and culture surveys were used to collect data. Findings showed that Bulawayo Polytechnic had an intricate web of dysfunctional norms which negatively impact on performance and service delivery. The researcher concluded that in order for Bulawayo Polytechnic to design a strategic culture it needs to have transformational leadership, be mission-driven, staff members should be fully aware of the organisation’s mandate and thrive to meet corporate goals. Finally, the organisation needs a paradigm shift to a new dispensation where the government is results-oriented and changes to meet new needs; and public employees are focused on meeting the needs of the people. The researcher recommends that public sector organisations incorporate elements from cultures of excellence in order to come up with strategic cultures which foster agility.