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n Journal of Public Administration - A transformative African leadership and governance framework to improve public service delivery in South Africa
This paper firstly examines : service delivery performance by the South African public service? Secondly, it proposes a transformative African leadership and governance approach to improve public service delivery in South Africa. To this end the author conducted an intensive research study in 2004, to analyse service delivery performance in selected South African public service departments. The findings of the research suggests that although the South African public service has been successful in meeting its service delivery objectives, the current strategies and approaches are not very effective in rapidly improving and redressing service delivery, to the extent and at the pace that is currently needed in South Africa.
There are a number of interrelated variables which impact of service delivery performance. There are several parallel initiatives that should be undertaken to address challenges impacting on service delivery. The South African public service needs faster responses to the needs and demands of the South African society, better utilization of resources, improved policy implementation, monitoring, performance and a conducive work culture to maximize efforts by departments. It is advocated that the adoption of a hybrid leadership and governance framework by the South African public service should become intangible asset for rapidly improving and redressing service delivery. South Africa has its own unique comprise of different diversities, strategies and different political accommodations. There is a need for a unique semblance of a South African framework for the public service.
A uniquely South African leadership and governance framework will shape public administration positively within the context of South African public service. The purpose of developing a hybrid leadership and governance framework is not to replace the current framework adopted by the South African public service but to improve and strengthen it to meet the needs and demands of the South African public service. The leadership and governance framework developed by the author is flexible, as it can be applied to diverse settings and circumstances within the South African public service. This paper serves as a vehicle to advance a uniquely South African leadership and governance framework, which could be integrated meaningfully within the South African public service for the rapid improvement and redress of service delivery in South Africa.
"Public servants are meant to serve society in a positive way. The basic principle of government is to provide optimum service delivery in order to create a good quality of life for every citizen. Attempts should thus be made to improve the public service's performance and to minimize the negative consequences of actions. This implies that the public service's activities should be directed to satisfy the public's needs and to resolve the public's legitimate concern" (Naidoo 2004).
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