n Journal of Public Administration - Managerial skills and institutional capacity for municipal service delivery

Volume 40, Issue 2
  • ISSN : 0036-0767



The social and political changes that emanated from the transformation process in South Africa had an effect on all spheres of government. The local sphere of government has particularly been affected by the changes since it is the sphere closest to the people and directly responsible for municipal service delivery.

This article aims to identify and analyse the status and relevance of managerial skills in the local sphere of government as well as its influence on municipal service delivery. Managers in municipalities should exhibit particular skills and competencies in order to fulfil their developmental role and provide quality municipal services to inhabitants. The article focuses specifically on category B municipalities, as categorised in terms of the , 1996 (Act 108 of 1996).
The institutional capacity as well as its influence on municipal service delivery is furthermore investigated. The availability of the necessary resources, systems, procedures and managerial tools at municipalities will be investigated in order to determine whether they could provide adequate support to managers.
The government of South Africa has committed itself to the improvement of the skills levels of public officials and to establish a culture of learning in the public service. For these purposes legislation and policies pertaining to skills development and training have also been promulgated. This article briefly outlines the various legislative requirements pertaining to skills development and training, and furthermore make recommendations in this regard.

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