n Journal of Public Administration - A reform model for the improvement of municipal service delivery in South Africa

Special issue 3
  • ISSN : 0036-0767



Despite clear constitutional and legislative provisions for the composition, functioning and development of local government in South Africa, the rendering of essential services, particularly to the poor and disadvantaged communities eleven years after the establishment of a true democracy in South Africa, appears to be still highly problematic for some municipalities. In fact, the recent wave of unrest at the local sphere of government in South Africa questions the ability of municipalities to provide basic services such as housing, sanitation, electricity and water to local communities.

This article focuses on past and present dilemmas in municipal service delivery, as well as the possible underlying reasons why some municipalities find it difficult to provide basic infrastructural services to local communities. Bearing in mind the principal overarching provisions of the Constitution of the Republic of South Africa, 1996 and related legislation and policy frameworks for local government, this article proposes a hypothetical model for the reform and improvement of municipal service delivery. This model, which has a generic character, could serve as a useful guide or instrument to municipalities in their quest for change within a transformed society.

Loading full text...

Full text loading...


Article metrics loading...


This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error