n Journal of Public Administration - The relationship between human resource development practices and service delivery in a South African local government environment

Volume 42, Issue 5
  • ISSN : 0036-0767



The article reports the outcome of a study that analysed the relationship between human resource development (HRD) practices and service delivery in the City of Cape Town. This study ascertains the extent to which present HRD impact on service delivery obligations and the extent to which inadequacy of capacity contributed to lack of or poor service delivery. An audit of the current HRD practices and process was conducted and compared against the perceptions of employees in relation to their effectiveness. The final research adopted the descriptive/exploratory survey approach (structured, in-depth personal interviews) to collect data from the participants. While the primary data were analysed qualitatively through the use of appropriate analytical techniques, additional secondary information for the research was obtained through extensive literature survey, discussion papers and other secondary records or documentary sources. The results of this study showed that human resource development in the local government sphere has had a chequered history in the sense that no clear model applicable to this sector had been developed. This study, therefore, advocates the consideration of a model of HRD that takes cognisance of the unique public service delivery imperatives of the local government setting.

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