n Journal of Public Administration - Strengthening human resource capacity building : challenges, strategies and opportunities for prosperity
|Article Title||Strengthening human resource capacity building : challenges, strategies and opportunities for prosperity|
|© Publisher:||South African Association of Public Administration and Management (SAAPAM)|
|Journal||Journal of Public Administration|
|Publication Date||Dec 2008|
|Pages||231 - 244|
|Issue||Special issue 1|
In essence public service delivery is the responsibility of public officials. They are the first and real contact the community has with government departments in terms of services delivered. They participate in decision making regarding what, how, when, where and for whom, services are to be provided. When public officials undertake these decisions, a certain degree of understanding, knowledge, training, skills, and access to information is required in order to turn policy objectives into reality. It is commonly the case that the ability of the public service will be questioned by its stakeholders when it fails to deliver on its mandate of better and effective service delivery to the society. The causative factor of this failure will immediately be attributed to human resource capacity within the public service. In the face of failure to provide service delivery and challenges associated with it, it is important for government departments to reconsider their position and stance with regard to building state human resource capacity.
This paper will examine the concept of capacity building and its importance, its role in improving human resources, challenges associated with it, strategic options available towards human capacity building and opportunities that human resources capacity building can bring for the state.
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