n Journal of Public Administration - A service delivery perspective on public administration




Service delivery depends on the quality of administration practised by public institutions. The extent to which the community is satisfied with the goods and services provided and rendered by public institutions remains a challenge. The government has had to bridge the gap created by the apartheid government in service delivery. This regime rendered services in a skewed fashion. This anomaly can only be addressed through efficient and effective public administration; such public administration forms part of the governmental system. It is an activity of government that facilitates the provision of goods and services. This article reviews service delivery in the context of public administration. This article starts by giving an overview of public administration and its prerequisites. This is followed by a reflection on the relationship between service delivery and public administration, as well as the manner in which service delivery can be improved.


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