n Journal of Public Administration - Municipalities and information technology governance - towards a strategic planning framework

Volume 45, Issue 2
  • ISSN : 0036-0767



Information Technology (IT) is becoming ever-increasingly important in the ways municipalities manage and use their information for decision-making purposes. Municipal service delivery is absolutely dependent on accurate information as well as the related IT infrastructure that captures, stores and transmits information. It is critically important to ensure that information related IT is adequately governed. This will ensure that the correct information is always available to the correct entities, resulting in better delivery of services to citizens of South Africa.

This article probes into the strategic planning aspect related to IT governance in South African municipalities by posing certain questions and drawing conclusions as to why strategic IT planning is currently not delivering any value. Instead, strategic planning at IT governance level is merely conducted to meet regulatory requirements set by the Auditor General. The article also proposes an alternative concept for conducting strategic planning to ensure better IT governance results.

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