Journal of Public Administration - Volume 45, Issue 4, 2010
Volumes & issues
Volume 45, Issue 4, 2010
Source: Journal of Public Administration 45 (2010)More Less
How governments should maintain a balance in their welfare approach by mainly attending to the increasing needs of the poor or by dealing with sophisticated needs of the globalised world remains one of the main challenges of the 21st century. In response to such challenges, public administration discourses are the essence and lifeblood of the discipline to ensure that both cutting-edge studies are undertaken and the latest developments are recorded and critiqued accordingly in shaping this field of study. In this way, scholarship is advanced and theories and models are shared among researchers and practitioners.
Source: Journal of Public Administration 45, pp 487 –500 (2010)More Less
This article seeks to find out how corruption within the Uganda Police Force affects service delivery by examining the perception of recipients of the police services and looking at three variables; speed of service, efficiency of service and quality of service. The results are drawn from an empirical investigation of research undertaken in Kampala, the capital city of Uganda. The findings reveal that respondents do not generally see corruption as affecting service delivery. This can be attributed to lack of knowledge of citizens' rights and expected services from the Police Force and the perceived societal moral decadence. The need for public institution to engage in sensitisation campaigns of citizen's rights is recommended as a best practice in service delivery.
Author T. MzimakweSource: Journal of Public Administration 45, pp 501 –519 (2010)More Less
Engaging citizens and users of services in policymaking and the design and delivery of services is not new. But now it is increasingly being seen as a key to good governance in most democratic countries. Because of this there have been a vast number of new programmes and initiatives designed to ensure greater citizen participation in local governance. Public participation creates a sense of ownership where citizens are given an opportunity to express their views. The article argues that participation by the public must be a key principle in the democratisation process and in promoting good governance. Public participation and engagement is an opportunity and strategy which must be a priority for both the government and the citizens in strengthening the democratic nature of government and promoting accountability. The article concludes by emphasising that South Africa has instituted various initiatives to enhance public participation and engagement in local governance. Thus for participation to be successful, governability and participation must be balanced, and participation must be concrete with visible outcomes.
Author S.B. ParamasurSource: Journal of Public Administration 45, pp 520 –543 (2010)More Less
The research aims to assist in building the commitment of the huge cadre of health workers and the public service on the whole, who face constant challenges often under trying conditions, and whose expertise and compassion is the lifeblood of the health service. However, in accordance with the premise of internal marketing, in order to have satisfied customers, the institution must also have satisfied employees. The research therefore, aims to assess employee feelings about their job, achievement, power, affiliation and overall motivation and perceptions about the work environment. The empirical analysis entailed data collection through the use of questionnaires, which were administered to a sample of 338 employees in a provincial hospital, drawn using the stratified random sampling technique. Data was analysed using descriptive and inferential statistics and the psychometric properties of the measuring instrument were statistically assessed. The results of the study reflect that motivation to achieve, followed by power and affiliation, were the highest among the public service employees. Furthermore, while these employees have relatively positive feelings about their job, their perceptions of the work environment are negative. Based on the findings of the study, recommendations are made as to how to enhance feelings about the job, motivation and perceptions of the work environment using the principles of internal marketing.
Source: Journal of Public Administration 45, pp 544 –560 (2010)More Less
This article addresses the question of whether municipal managers should be apolitical when performing the duties assigned to them in the context of the politics-administration dichotomy. The dichotomy model holds that the council does not get involved in administration and that the municipal manager has no involvement in shaping policies. Models which describe and analyse the relationship between politics and administration are identified. These models are dichotomy model / depoliticised bureaucracy, politicised bureaucracy model, model of complementarity, the British permanent model and the American hybrid model. This article recognises a need for 'political appointments' (politicised bureaucracy) within the municipal service due to a threat, real or perceived, of political sabotage by disposal incumbents of the previous dispensation. After the threat of political sabotage diminishes, the government should introduce the complementarity model, with more emphasis on the principle of merit, which is emphasised in the British permanent model and to a certain extent, the American hybrid model. A critique of the politicised bureaucracy model will be provided. The implications of politicised bureaucracy for sound governance and effective service delivery will also be discussed.
Policy development for service delivery through community development workers programme in South Africa : exploring the implications of placing a cart before the horseSource: Journal of Public Administration 45, pp 561 –583 (2010)More Less
The democratic government's commitment to a people centred and people driven model of development has meant that the new policies had to be (re)designed and crafted to reflect a non-racial and non-sexist society underpinned by democratic ideals and principles such as equality, social justice, transparency, accountability and good governance. Programmes at national, provincial and local sphers were spearheaded by the new government in order to balance reconstruction and development. The imperative of envisioning was based on redressing the legacy of separate development hence the reinforcement of dynamics between basic needs provision, economic growth, rigorous civil society participation and initiative and democratised state servicing the needs of all citizens (UNDP Report, 2000). Community Development Workers Programme (CDWP) was introduced as a national mandate to fast track service delivery and development in various local municipalities. The inception of CDWP in 2003 was preceded by policy development hence being regarded as placing the cart before the horse. CDWP was regarded as an alternative to conventional policy model and a panacea to service delivery backlogs. The implementation of CDWP before policy formulation however provides critical learning for practitioners while on the other hand exposes the programme to structural barriers and resource scarcity which create bottlenecks. This article undertakes a critical appraisal of a public policy model in relation to CDWP development model by making use of the strengths, weaknesses, opportunities and threats (SWOT) analytical framework to locate the strengths, weaknesses, opportunities and threats of the model. It is discovered in this article that the implementation of CDWP without policy backing and direction provided a neutral ground for both community development policy makers and practitioners to reflect on their experiences which could be useful towards policy formulation on one hand. The operation of the programme on the other generated challenges such as role confusion, lack of support, financial and human resources as obstacles to the smooth running of the programme.