n Journal of Public Administration - Implementation of a performance management system : a case study of Ba-Phalaborwa Municipality in Limpopo

Volume 46, Issue 4
  • ISSN : 0036-0767



This study evaluates the implementation of the performance management system in the Ba-Phalaborwa municipality. This is pertinent because municipalities today have become focal points for service delivery. The key contribution of this article is the implementation model it posits. The study was essentially qualitative in design and used a semi-structured questionnaire for data collection.

The study discloses that the system is currently flawed because, among other things, there is minimal employee involvement in the planning of performance management; there is a lack of training opportunities to address identified weaknesses, non-payment of performance bonuses to good performing employees, and the majority of employees do not know their performance targets as reflected in the Service Delivery and Budget Implementation Plan.
The study proposes to the Ba-Phalaborwa municipality the payment of performance bonuses to good performing employees, to carry out consultations with all employees on the implementation of the system, and the cascading of the performance management to all lower level employees as part of the model. The correct implementation of a performance management system will serve as a means to enhance organisational efficiency, effectiveness and accountability in the use of resources and in accelerating access to good quality services towards the attainment of a better life for all.

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