n Journal of Public Administration - Job satisfaction, security and staff retention in public companies : a case of Eskom

Volume 49, Issue 1
  • ISSN : 0036-0767



Job satisfaction is a central construct that has dominated the attention of both practitioners and social scientists for centuries. It is central to any scope of employment and work attitudes. Its value cannot however be understated due to its high correlation with important job outcomes. Thompson (2009:2) concluded that there are two types of variables which impact on employee satisfaction, namely, internal workplace factors which are within the control of management and external workplace factors that cannot be controlled by management. The latter can be mitigated by improving internal workplace factors. Thus, the purpose of this paper is to probe the levels of job satisfaction, security and the intention to stay in the Group Customer Services (GCS) Divisions, Contact Centre at Eskom in Polokwane. A questionnaire was used to collect data and one of the main findings in the study was that there are various factors that can lead to job dissatisfaction and which can make an employee leave the organisation. The paper further recommends different strategies and interventions that can enhance job satisfaction in an organisation.

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