n Journal of Public Administration - Performance management agreements for senior managers in the Makhuduthamaga Local Municipality : a case of their usage in service delivery




Performance management is an essential part of service delivery at local government level. For a municipality to be able to address the service delivery needs of the members of their community, they must put systems in place that will assist them to continuously meet these needs. One of these systems is performance management. This study looks at the intended outcomes of performance management agreements in relation to service delivery. Do performance management agreements for senior managers have any impact on service delivery? This is the question that this study asks, using the Makhuduthamaga Local Municipality as a case study. Its context is that many municipalities face the problem of poor performance and the slow delivery of services to citizens. Even with the use of performance management agreements, some of these municipalities still find it hard to meet their service delivery targets as outlined in their Integrated Development Plans. Makhuduthamaga Local Municipality, like any other municipality, is also faced with the problem. The study concentrates on how senior managers in the Makhuduthamaga Local Municipality use their performance agreements as aids in service delivery. The study will highlight the significance of having performance management agreements in improving service delivery.


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