n South African Journal of Criminal Justice - Managerial laxity brewing incompetence in the South African Police Service

Volume 21, Issue 2
  • ISSN : 1011-8527
  • E-ISSN: 1996-2118



Lack of managerial accountability to enforce internal organisational policies and procedures is creating a new breed of police officers who are either unaware of these critical rules or do not mind the repercussions of flaunting them. The ripple effect of this ignorance or flaunting of the rules is the delivery of substandard service to the community, which in the long term crystallises into police incompetence. Further, the failure of management to analyse complaints and use them as a source of intelligence, deprives them the ability to develop proper control and monitoring systems that could enhance the quality of the service rendered. This could result in numerous repetitive complaints against the same members to an extent that it may discourage people from laying complaints against the police, thus making the number of complaints against the police an inaccurate reflection of the public's dissatisfaction with police services.

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