n SA Mercantile Law Journal = SA Tydskrif vir Handelsreg - Has ombudsmania reached South Africa? The burgeoning role of ombudsmen in commercial dispute resolution




The word 'ombudsman' is derived from the Old Norse word 'umbodhsmadhr', meaning deputy, agent or plenipotentiary. Originally, '[a]mongst the early Germanic tribes, the ombudsman ... had the role of recovering compensation from the family of a wrongdoer on behalf of the family affected by a wrongdoing'. The term later broadened to denote a representative agent or proxy generally.


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