n South African Journal of Labour Relations - The influence of credibility on employer - employee trust relations

Volume 28, Issue 2
  • ISSN : 0379-8410
  • E-ISSN: 2520-3223



This study investigates the employee-employer relationship, focusing specifically on trust. The trust building relationship is investigated by exploring the current perspective on trust, the elements of trust and the role of a five-factor model on personality (conscientiousness, agreeableness, emotional stability, resourcefulness and extraversion) and managerial practices (credibility, group management, information sharing and work support), singling out credibility as the major influence of the relationship. The empirical component of the study included a stepwise linear regression analysis to evaluate the explanatory power of each of the personality components and of credibility in the trust relationship. It was found that credibility shows the highest correlation with the trust relationship and stands out as the biggest influence on trust, followed by the personality factors, conscientiousness and agreeableness, which contribute significantly to the relationship.

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