n South African Journal of Labour Relations - Assessing human resource management and organisational improvement best practices in the Nelson Mandela Metropole




Effective human resource management (HRM) is important in maximising the return on investment in a business's human capital. Organisational improvement activities such as standardisation, benchmarking, lean manufacturing, Six Sigma and others have also been linked to improved business performance. An exploratory study in the Nelson Mandela Metropole, South Africa, revealed however that many lower and middle managers, who are supposed to implement the above-mentioned HRM and organisational improvement practices, were not familiar with these practices and showed no commitment to implementing them. The study evaluates these findings in terms of previous research findings.


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