n South African Journal of Labour Relations - Security guarding : a competency model
|Article Title||Security guarding : a competency model|
|© Publisher:||University of South Africa (UNISA)|
|Journal||South African Journal of Labour Relations|
|Affiliations||1 University of South Africa and 2 University of South Africa|
|Publication Date||Jan 2013|
|Pages||79 - 96|
|Keyword(s)||Behavioural event technique, Competence, Competency, Competency modelling, Grounded theory, Qualitative research and Repertory grid technique|
This article reports on the findings of a qualitative interpretive study in which a competency framework was designed that would identify high-performing security officers in a small to medium Gauteng-based security company. Data were gathered through Repertory Grid and Behavioural Event interviews with eight subject matter experts, including five top-performing security officers, two managers and a client of the security company's. Disciplinary records were further scrutinised to add rigour to the data. Grounded-theory data analysis elicited nine competencies essential to success and efficiency in the role of a security officer. The nine competencies elicited were personal hygiene and general appearance, vigilance, integrity, language proficiency, teamwork, specialist knowledge, personal motivation, conscientiousness and interpersonal relationships.
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