n Local Government Bulletin - Managing expectations while committing to improved service
|Article Title||Managing expectations while committing to improved service|
|© Publisher:||Dullah Omar Institute|
|Journal||Local Government Bulletin|
|Publication Date||Jul 2006|
|Pages||7 - 8|
Extracted from text ... LOCAL GOVERNMENT BULLETIN 7 MANAGING EXPECTATIONS WHILE COMMITTING TO Improved service "In social services, " said one frustrated official, "we are operating beyond breaking point. We are at a point where we are under threat of disintegrating...There are huge expectations. But there is also a huge ignorance of our capacity and of the financial implications of the expectations. We have to please our politicians. The politicians have to deal with the expectations of their community. And so all of us end up disappointing each other. The standards we can undertake to provide are not politically acceptable." This comment evoked new ..
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