n Local Government Bulletin - Managing expectations while committing to improved service

Volume 8, Issue 3
  • ISSN : 1561-901X



Extracted from text ... LOCAL GOVERNMENT BULLETIN 7 MANAGING EXPECTATIONS WHILE COMMITTING TO Improved service "In social services, " said one frustrated official, "we are operating beyond breaking point. We are at a point where we are under threat of disintegrating...There are huge expectations. But there is also a huge ignorance of our capacity and of the financial implications of the expectations. We have to please our politicians. The politicians have to deal with the expectations of their community. And so all of us end up disappointing each other. The standards we can undertake to provide are not politically acceptable." This comment evoked new ..

Loading full text...

Full text loading...


Article metrics loading...


This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error