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n South African Journal of Libraries and Information Science - Assessing reference and user services in a digital age, Eric Novotny (Ed.) : book review
This indexed monograph has been published simultaneously as The Reference Librarian, numbers 95/96, 2006.
This collection of articles has been divided into three sections :
Library case studies and research results
Standards and methods for evaluating virtual reference
Assessing library instruction in an online environment.
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