n South African Journal of Libraries and Information Science - Quality management framework for evaluating academic libraries in Kenya
|Article Title||Quality management framework for evaluating academic libraries in Kenya|
|© Publisher:||Library and Information Association of South Africa (LIASA)|
|Journal||South African Journal of Libraries and Information Science|
|Affiliations||1 University of South Africa and 2 University of South Africa|
|Publication Date||Jan 2011|
|Pages||116 - 124|
|Keyword(s)||Impact assessment, Kenya, Outcome assessment, Performance criteria, Performance indicators and Performance measurement|
The purpose of this study was to identify the performance measurements used for the evaluation of quality in Kenyan university libraries, with the aim of determining the perceptions of university librarians towards performance measurement. The study established that the majority of the university librarians considered 25 of the 26 performance indicators important. More than 60% of them considered 11 of the 20 performance indicators very important. The study recommends the use of nine performance criteria and 26 indicators for the evaluation of the quality of university libraries.
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