oa South African Journal of Bioethics and Law - Exposure to the consumer court under the Consumer Protection Act - more litigation for the medical industry? : forum



The Consumer Protection Act introduces consumer courts as a means of achieving protection and speedy enforcement of consumers' rights. In the medical industry, this raises the concern that medical practitioners and hospitals may soon face increased litigation by consumers exercising their statutorily enshrined rights. However, the Consumer Protection Act provides only a limited basis for complaints to the consumer court, which is likely to result in continued reliance on the common law remedies by consumers seeking to recover damages. In this article, the limitations of the consumer court as well as general considerations under the Consumer Protection Act applicable to the medical industry are discussed.


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