n South African Medical Journal - A good complaints system : guest editorial
|Article Title||A good complaints system : guest editorial|
|© Publisher:||Health and Medical Publishing Group (HMPG)|
|Journal||South African Medical Journal|
|Affiliations||1 University of Pretoria|
|Publication Date||Jun 2015|
|Pages||425 - 426|
Healthcare professionals should accept that mistakes are an inevitable part of clinical practice. Despite what patients may think - and many expect doctors to be infallible, and the healthcare system to be flawless - medicine by its very nature is risky. Accepting that things will not always go to plan, and that patients will complain, should make doctors think about developing their own system for handling complaints.
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