n Management Dynamics : Journal of the Southern African Institute for Management Scientists - Transformation in a tertiary-education institution : a case study




Tertiary institutions in South Africa are undergoing transformation and staff are continually being faced with major changes. The objective of this study was to investigate the experiences of staff of the transformation process. A qualitative research design based on the phenomenological paradigm was used. A sample of 12 staff members and four managers of a satellite campus of one tertiary institution were interviewed. The empirical results indicated that external factors such as changes to the client base, laws and regulation by the state are regarded as triggers for organisational transformation. Factors such as management and leadership, communication, feedback and organisational culture play, according to the participants, an important role during the organisational transformation process.


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