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- Management Dynamics : Journal of the Southern African Institute for Management Scientists
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- Volume 12, Issue 1, 2003
Management Dynamics : Journal of the Southern African Institute for Management Scientists - Volume 12, Issue 1, 2003
Volume 12, Issue 1, 2003
Source: Management Dynamics : Journal of the Southern African Institute for Management Scientists 12, pp 2 –11 (2003)More Less
The objective of this article is to identify the motivational forces that drive the current organisational interest in business ethics. Early speculations on the cause for this phenomenon indicated that the initial interest in business ethics was driven by a desire in the USA to avoid business scandals. In this article it is shown that the initial cause of the interest in business ethics is no longer an adequate explanation for the current surge in organisational interest in business ethics. A number of other factors have since become prominent. A realisation of the cost of immorality to organisations, as well as the competitive advantage afforded to organisations by ethical performance, are the driving forces behind this ongoing academic and organisational concern with business ethics. It is argued that business ethics has become so strategically important to organisations that they can no longer afford to ignore it. Six such motivational forces for organisational concern with business ethics are identified and discussed.
Source: Management Dynamics : Journal of the Southern African Institute for Management Scientists 12, pp 12 –23 (2003)More Less
The large number of different measures of capital intensity in existence are, in most cases, used in isolation when determining capital intensity. However, since capital intensity is not a one-dimensional phenomenon, this could lead to an inaccurate indication of an enterprise's degree of capital intensity. Furthermore, it has been found that a number of measures which are based on value-added figures are not always suitable to use as indicators of capital intensity.
In this study special emphasis will be placed on determining the suitability of the different measures including value-added figures to be used as indicators of capital intensity. The suitable measures are included in a composite measure of capital intensity based on principal component analysis and biplot methodology, which is used to classify a sample of South African enterprises.
The benefit of the proposed measure in comparison with individual measures is that it focuses on a number of different aspects that can influence an enterprise's degree of capital intensity, therefore reducing the risk of providing an inaccurate classification.
Source: Management Dynamics : Journal of the Southern African Institute for Management Scientists 12, pp 24 –35 (2003)More Less
Creating and sustaining customer demand is a cornerstone of an enterprise's drive to enhance profitability. In order to enhance long-term profitability an enterprise is required, among others, to create and cement long-term relationships with customers. However, the dynamics of the market environment are changing, and it has become increasingly difficult to understand the behaviour of customers and how customers could become more profitable to the enterprise. This article proposes a customer profitability cycle (CPC) framework consisting of four interlinked decision-making stages and three analytical tasks, which could be used to understand the relationship between an enterprise and a customer from the time of acquisition. Theoretically, over time, a customer should contribute more and more to the long-term profitability of an enterprise if understood correctly. Each decision-making stage is intended to build on the strength of the relationship forged with the customer during each of the previous phases, and in that manner long-term profitability is enhanced throughout the cycle. During each stage it is possible to use knowledge obtained from applying data mining (predictive modelling) techniques to customer data as enhancing analytical tools. However, customer knowledge is of little significance if not used for strategy formulation, business process refinement, and business planning.
Source: Management Dynamics : Journal of the Southern African Institute for Management Scientists 12, pp 36 –46 (2003)More Less
Sexual harassment is an issue shrouded in both controversy and ambiguity. As the literature indicates, its presence manifests itself negatively on both the well-being of the employees and the organisation. Consequently, management need to view sexual harassment as an area of concern because it ultimately affects the overall efficiency of organisations.
The existing theoretical principles relating to the management of sexual harassment in the workplace have been analysed in depth, and a model is proposed which introduces, describes and integrates the various processes, steps and actions required for the efficient and effective management of sexual harassment in the workplace.