n Management Dynamics : Journal of the Southern African Institute for Management Scientists - Defining the decision criteria relevant to business process outsourcing in the New Economy

Volume 13, Issue 1
  • ISSN : 1019-567X



The decision process related to business outsourcing is complex and impacts on various levels of the organisation. Being able to use a guide to help define these impacting areas, which reflect directly on management decisions, can prove very helpful. This literature study discusses the decision factors involved in Business Process Outsourcing decisions, within the confines of the New Economy and defines some propositions that could serve as the foundation for future empirical studies. The underlying decision theories that serve as the main motivators in the decision process are examined, and the decision drivers that result from this mindset are explored. These decision drivers influence the final decision factors used in evaluating the Business Process Outsourcing decision process. The result is the identification of ten main decision factors that are relevant in Business Process Outsourcing decision-making, which can be used to assist decision makers in the evaluation phase of the Business Process Outsourcing decision process.

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