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- Management Dynamics : Journal of the Southern African Institute for Management Scientists
- Previous Issues
- Volume 14, Issue 1, 2005
Management Dynamics : Journal of the Southern African Institute for Management Scientists - Volume 14, Issue 1, 2005
Volume 14, Issue 1, 2005
The influence of transformational leadership on organisational citizenship behaviour through justice and trustSource: Management Dynamics : Journal of the Southern African Institute for Management Scientists 14, pp 2 –13 (2005)More Less
An organisation's ability to elicit Organisational Citizenship Behaviour (OCB), a willingness to contribute beyond the call of duty, can be a key asset. Structural Equation Modelling was used to test a model in which both procedural justice and trust in the leader mediate the relationship between transformational leadership and OCB. The results indicate that transformational leadership exerts a positive influence on OCB, through procedural justice and trust. However, transformational leadership docs not directly leadto trust.
Source: Management Dynamics : Journal of the Southern African Institute for Management Scientists 14, pp 14 –28 (2005)More Less
Self-Service Technologies (SSTs) are rapidly changing the traditional service encounter by changing the way services arc delivered. Marketers need to recognise that this change requires that traditional marketing views be revamped in order to function effectively and create value in this context. Csikszentmihalyi's (1977) flow construct was adapted to incorporate the robust Technology Readiness Index (TRI) developed by Parasuraman (2000), in order to provide a new approach to understanding SST interactions. Results demonstrated support for the applicability of the flow construct and its proposed relationships with TRI. Furthermore, the flow state was found to obtain highly desirable consequences, including satisfaction with the interaction and return intentions.
Source: Management Dynamics : Journal of the Southern African Institute for Management Scientists 14, pp 29 –34 (2005)More Less
The extent to which inflation impedes a firm's growth potential is a topic relevant to any economy experiencing ongoing fluctuating levels of inflation. Between 1983 and 1996, inflation in South Africa fluctuated between a high of 19% in 1986 and a low of 7% ten years later. This study reports on research done on the impact of inflation on the growth of firms in South Africa. Using an enhanced sustainable growth modelling framework and performance data of local firms, various hypotheses are tested to identify the controllable and uncontrollable factors that collectively determine the extent to which firm performance is impaired by inflation.
Towards a comprehensive leadership-unit performance structural model : the development of second-order factors for the Leadership Behaviour Inventory (LBI)Source: Management Dynamics : Journal of the Southern African Institute for Management Scientists 14, pp 35 –50 (2005)More Less
Consistent evidence on the validity of the measurement and structural models underlying the Performance Index (PI), in conjunction with positive results on the Leadership Behaviour Inventory (LBI), paves the way for proceeding with the challenging task of explicating and evaluating a comprehensive leadership-unit performance structural model. However, in order to achieve this aim, the second order factor structure of the LBI needs to be established first, before attempting to unfold an integrated leadership unit performance structural model. Three theoretically justifiable hypotheses on the second-order factor structure of the LBI are derived. The most plausible hypothesis is tested empirically.