n Management Dynamics : Journal of the Southern African Institute for Management Scientists - Examining the direct and some mediated relationships between perceived support and intention to quit

Volume 17, Issue 3
  • ISSN : 1019-567X



This study investigated: (a) the validity of a three-dimensional perceived support construct (organisational, leader, and co-worker); (b) the direct relationship between perceived support and intention to quit; (c) the indirect relationships as mediated by affective commitment, organisational citizenship behaviour and job satisfaction; and (d) the relative importance of these four constructs in predicting intention to quit. A sample of 187 bank employees participated in the study. An exploratory factor analysis confirmed the construct validity of a two-dimensional perceived support construct (leader and co-worker), which was found to be reliable and strongly negatively correlated with intention to quit (r = -0.52, p < 0.01). Baron and Kenny's (1986) procedure was used to investigate the mediated relationships. Job satisfaction, affective commitment and organisational citizenship behaviour were all found to partially mediate the relationship between perceived support and intention to quit. Of the four constructs, perceived support was found to make the strongest unique contribution in the prediction of intention to quit.

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