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n Management Dynamics : Journal of the Southern African Institute for Management Scientists - The influence of relational-based issues on job satisfaction and organisational commitment in family businesses : the views of non-family employees

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Abstract

The primary objective of this study was to investigate the influence of selected relational-based factors (i.e. Open communication, Fairness,Trust, Personal needs alignment, Interpersonal relationships and Family harmony) on the levels of job satisfaction and organisational commitment of non-family employees working in family businesses. The data collected from 280 usable questionnaires were subjected to various statistical analyses. Factor analyses were undertaken and Cronbach's alpha coefficients calculated to assess the validity and reliability of the measuring instrument. Regression analyses were undertaken to test the hypothesised relationships.


The results revealed that the factors Fairness, Personal needs alignment, Interpersonal relationships and Family harmony exert a significant positive influence on both the job satisfaction experienced by non-family employees working in family businesses, as well as their level of organisational commitment to these businesses. Several recommendations are made on how family business owners can ensure the job satisfaction of this important stakeholder group, and retain their commitment.

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/content/mandyn/22/4/EJC145859
2013-12-01
2016-12-09
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