n Management Today - Non-negotiable quality functions

Volume 21, Issue 3
  • ISSN : 1027-4324



Extracted from text ... THE QUALITY EDGE April 2005 57 Non-negotiable quality functions To understand quality and how it works, we should remember that there are at least three process levels in an organisation. The strategy of the organisation would be the first process level, tactics would be the second and the third is the operational process level. This one is often neglected and it is precisely here where quality functions add most value. Think of it this way: if a war is in progress the politicians and generals will have a strategy to mobilise the armed forces. The good old generals will ..

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