n Management Today - Is it training or performance? A diagnosis of training

Volume 21, Issue 4
  • ISSN : 1027-4324



Extracted from text ... Is it training or performance? A diagnosis of training I 62 Management Today May 2005 If you are an HR professional who has responsibility for addressing training issues, you have most likely experienced this before. You are sitting at your desk, the telephone rings and the manager on the other end says, "Our customer service staff is not answering the phones correctly. We need training now!" It is a cry for immediate helP.The first instinct is to go forth and provide training, (today it is called 'just in time training'), as fast as we can, to ensure business goals and ..

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