n Management Today - Shared services : the change management and communications journey

Volume 21, Issue 4
  • ISSN : 1027-4324



Extracted from text ... S Shared services: the change management and communications journey 50 Management Today May 2005 Dennis Farrell is general manager: people management in the shared services division of Absa Bank and Cherylene de Jager is an independent consultant working in the same division. Shared services are more than a method for cutting costs. The objective is to reduce inefficiency and save money, but also to improve customer service. The question is: what is the most efficient way to get a task done and how can an organisation understand the value and costs associated with it? Shared services are blowing apart the ..

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