n Management Today - Service squared : how does your organization culture square up?

Volume 21, Issue 5
  • ISSN : 1027-4324



Extracted from text ... W 48 Management Today June 2005 Service squared: how does your organisation culture square up? Garth Bell is managing director of Service Quality International Africa. SQI is a leading provider of customer service solutions in Africa. With 10 years experience in Africa, it's customised solutions assist organisations to attract and retain customers, resulting in increased customer loyalty and an enhanced customer experience. For more information, please e-mail garth@sqi.co.za or call 0860 10 11 99. What is culture? Is it that warm, fuzzy feeling when you walk into a building and feel welcome? Is it denoted by a uniform or ..

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