n Management Today - Service squared : to be a customer or not to be a customer, that's the question
|Article Title||Service squared : to be a customer or not to be a customer, that's the question|
|© Publisher:||Richard Havenga & Associates|
|Publication Date||Jul 2005|
|Pages||40 - 41|
Extracted from text ... A 40 Management Today July 2005 Service squared: to be a customer or not to be a customer, that's the question Garth Bell is managing director of Service Quality International Africa. SQI is a leading provider of customer service solutions in Africa. With ten years experience in Africa, it's customised solutions assist organisations to attract and retain customers, resulting in increased customer loyalty and an enhanced customer experience. For more information, please e-mail firstname.lastname@example.org or call 0860 10 11 99. As a customer, do you expect different types or degrees of service from different outlets, suppliers or service providers? ..
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