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n Management Today - Service squared : to be a customer or not to be a customer, that's the question

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Abstract

Extracted from text ... A 40 Management Today July 2005 Service squared: to be a customer or not to be a customer, that's the question Garth Bell is managing director of Service Quality International Africa. SQI is a leading provider of customer service solutions in Africa. With ten years experience in Africa, it's customised solutions assist organisations to attract and retain customers, resulting in increased customer loyalty and an enhanced customer experience. For more information, please e-mail garth@sqi.co.za or call 0860 10 11 99. As a customer, do you expect different types or degrees of service from different outlets, suppliers or service providers? ..

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/content/mantod/21/6/EJC70038
2005-07-01
2016-12-03
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