n Management Today - The need to drive out fear to improve quality




Extracted from text ... THE QUALITY EDGE July 2005 33 quality improvement The need to drive out fear to improve quality The 14 management points of W E Deming are fairly well known particularly in the quality profession. However, the importance is often underestimated. In order to ensure consistent quality and improved productivity, more attention needs to be given to the 'real' shop floor situation from the various levels of management. Paul Harding of Tri Q Cooperation Business Development, examines this issue. Deming's eighth point Very often short term campaigns or restructuring programmes designed to increase productivity have the opposite negative effect leading to ..


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