n Management Today - Delightful service from the inside




Extracted from text ... THE QUALITY EDGE July 2005 29 Delightful service from the inside When the sea receded from the beaches of Indonesia, exposing the ocean floor, it was a clear indication that something was wrong. Unfortunately, it was too late for the many who couldn't respond in time and for those who didn't understand the meaning of this strange phenomenon. The Tsunami hit a few minutes later and a similar scenario was repeated across other nations in the Indian Ocean leaving over 200 000 dead in its wake. The Tsunami could have been far less catastrophic to human life had adequate warning ..


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