n Management Today - Service squared : fast, fabulous, but is it sustainable?

Volume 21, Issue 7
  • ISSN : 1027-4324



Extracted from text ... R 52 Management Today August 2005 Service squared: fast, fabulous, but is it sustainable? Garth Bell is managing director of Service Quality International Africa. SQI is a leading provider of customer service solutions in Africa. With ten years experience in Africa, it's customised solutions assist organisations to attract and retain customers, resulting in increased customer loyalty and an enhanced customer experience. For more information, please e-mail garth@sqi.co.za or call 0860 10 11 99. Remember when you got the motivational speaker in to re-energise your sales team. The whole crowd was bowled over by the enigmatic performance and pumped up ..

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