n Management Today - Generating value for citizens - the government mandate




Extracted from text ... The South African government is under increasing pressure to meet its constituents' rising expectations and improve the quality and cost effectiveness of its services. This was especially evident in the renewed emphasis on results during president Mbeki's recent state of the nation address where specific goals of the government's programme of action were outlined. Many government departments are responding by trying to radically improve their performance. Despite the widespread commitment to change, however, many reform initiatives are not working out as envisioned. In some cases, internal constraints such as skill gaps, time consuming processes and inadequate technologies, have undermined many ..


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